Terms of Use

Last updated: January 2024

1. General Provisions

Welcome to ChickSweets. These Terms of Use govern your access to and use of our website chicksweets.info and the purchase of our handcrafted chicken-shaped candies and ice cream pops.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. About Our Services

ChickSweets is a Polish-based business specializing in handcrafted chicken-shaped confectionery, including:

Artisan lollipops in various flavors
Handmade ice cream pops
Custom-designed treats for special occasions
Gift packaging and wrapping services

All our products are made to order using natural ingredients. Production times may vary depending on order size and customization requirements.

3. User Rights and Responsibilities

You May:

Browse our website and view our product offerings
Place orders for personal or gift purposes
Contact us with questions or special requests
Share links to our website with others

You Agree Not To:

Use our website for any unlawful purpose
Copy, reproduce, or distribute our content without permission
Attempt to gain unauthorized access to our systems
Submit false or misleading information
Interfere with the proper functioning of our website
Resell our products without prior written agreement

4. Our Rights and Obligations

ChickSweets commits to:

Provide accurate product descriptions and pricing
Process orders in a timely manner
Use quality ingredients in our products
Respond to customer inquiries within reasonable timeframes
Protect your personal information as described in our Privacy Policy

We reserve the right to:

Modify or discontinue products at any time
Refuse or cancel orders at our discretion
Update prices without prior notice
Limit order quantities

5. Orders and Payments

When you submit an order request through our website:

We will contact you to confirm order details and provide payment instructions
Prices are displayed in Polish Zloty (PLN)
Orders are confirmed only after payment is received
Free shipping applies to orders over 150 zl within Poland

We accept various payment methods which will be communicated during the order confirmation process.

6. Delivery

Delivery terms:

We currently deliver within Poland
Delivery times are estimates and may vary
Ice cream products require special cold-chain delivery
You are responsible for providing accurate delivery information
International shipping may be arranged upon request

7. Returns and Refunds

Due to the nature of our handmade food products:

Returns are generally not accepted for food safety reasons
If you receive damaged or incorrect items, contact us within 24 hours
We will assess each case individually and may offer replacement or refund
Refunds, when applicable, will be processed within 14 business days

8. Intellectual Property

All content on this website is the property of ChickSweets, including but not limited to:

Logo and branding elements
Product images and descriptions
Website design and layout
Text, graphics, and other materials

You may not reproduce, distribute, or create derivative works from our content without explicit written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

ChickSweets is not liable for any indirect, incidental, or consequential damages
Our liability is limited to the amount paid for the specific order in question
We are not responsible for allergic reactions if allergen information was provided
We are not liable for delays caused by circumstances beyond our control

10. Allergen Information

Our products may contain or come into contact with allergens including:

Milk and dairy products
Nuts and tree nuts
Soy
Eggs

If you have food allergies, please contact us before ordering. Allergen information is provided for each product.

11. Dispute Resolution

In case of any disputes:

We encourage you to contact us first to resolve matters amicably
These Terms are governed by the laws of Poland
Any disputes shall be resolved by the competent courts in Poland
EU consumers may also use the Online Dispute Resolution platform

12. Changes to These Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the new Terms.

13. Contact Information

For questions about these Terms of Use, please contact us:

Email: hello@chicksweets.info

Website: chicksweets.info